The Bodleian Libraries undertake regular surveys of our readers to enable us to assess user satisfaction and expectations.
We undertake readership-wide surveys every 3 years as a way of understanding the breadth of readers views and to feed into our Strategic Planning. We undertake localised reader-specific surveys of particular groups of readers to assess specific services or feed into local decision-making. You can see details of the changes we made as a result of the last reader survey on the 'You said, we did' pages.
Reader Survey 2019
A little survey, a BIG result
Between 21 January - 18 February we are inviting all members of the University of Oxford and Bodleian Libraries cardholders to complete our short online reader survey. This enabled us to assess user satisfaction and expectations of our libraries, collections and library services.
The survey seeks feedback on a number of areas including the provision of information resources, the libraries as a space for study, how staff interact with readers, information skills and support, and overall satisfaction with library support for research, teaching and learning.
We are using a standardised survey tool (LibQual+) for our Reader Surveys, although it has been customised to make it relevant for Oxford. LibQual+ is used by over 1,200 academic libraries worldwide and therefore enables us to benchmark our performance against comparative institutions. Find out more about LibQUAL+.
We used LibQual+ for the 2012 and 2016 surveys, and so we will be able to compare the results of the 2019 survey to previous results.
If you have any questions about the Reader Survey 2019, please look at our FAQs or email Frankie Wilson at firstname.lastname@example.org