The Bodleian Libraries undertake regular surveys of our readers to enable us to assess user satisfaction and expectations.
We undertake readership-wide surveys every 3-4 years as a way of understanding the breadth of readers views and to feed into our Strategic Planning. We undertake localised reader-specific surveys of particular groups of readers to assess specific services or feed into local decision-making. You can see details of the changes we made as a result of the last reader survey on the You said, we did 2012 pages.
Reader Survey 2016
A little survey, a BIG result
Our performance is better than 2012, but your expectations have increased.
During February 2016 we invited all members of the University of Oxford and Bodleian Libraries cardholders to complete our short online reader survey. This enabled us to assess user satisfaction and expectations of our libraries, collections and library services.
The survey sought feedback on a number of areas including the provision of information resources, the libraries as a space for study, how staff interact with readers, information skills and support, and overall satisfaction with library support for research, teaching and learning.
We use a standardised survey tool (LibQual+) for our Reader Surveys. LibQual+ is used by over 1,200 academic libraries worldwide and therefore enables us to benchmark our performance against comparative institutions. Find out more about LibQUAL+.
We listened to the feedback we received last time we ran a reader survey using LibQual+ and made the survey more user-friendly and customised it for Oxford.