The Bodleian Libraries undertake regular surveys of our readers to enable us to assess user satisfaction and expectations.
We undertake readership-wide surveys every 3 years as a way of understanding the breadth of readers views and to feed into our Strategic Planning. We undertake localised reader-specific surveys of particular groups of readers to assess specific services or feed into local decision-making. You can see details of the changes we made as a result of the reader surveys on the 'You said, we did' pages.
Reader Survey 2019
A little survey, a BIG result
Between 21 January - 18 February 2019 we invited all members of the University of Oxford and Bodleian Libraries cardholders to complete our short online reader survey. This enabled us to assess user satisfaction and expectations of our libraries, collections and library services.
The results of the 2019 Reader Survey are available here. These results fed into the annual review of the Bodleian Libraries Strategic Plan. Specific actions taken in response to free-text comments are presented on the 'You said, we did' page.