Ask and support

We are happy to help with any questions about using the Bodleian Libraries for your academic study or research, from understanding your reading list and finding items to helping you with passwords and access to ebooks and journals.

You can chat to a librarian online, call us, send us an email, browse the training and workshops we offer, or explore our guides to using our services.

The help services on this page are for:

  • current University of Oxford members
  • Bodleian Reader card holders
  • prospective researchers needing information specifically about or held by the Bodleian Libraries.

For all other enquiries, please visit our Contact us page.

Live Chat

Use our Live Chat service to talk directly to a librarian. You can find this in the footer of this website and on the right-hand side of SOLO.

Live Chat is available: Monday to Friday, 9am to 7pm.

Reader Services

You can also send questions and queries to us via:

Email: reader.services@bodleian.ox.ac.uk
Telephone: 01865 277162 (+44 1865 277162 from outside the United Kingdom)
Post: Main Enquiry Desk, Bodleian Library, Broad Street, Oxford OX1 3BG
Fax: 01865 277182 (+44 1865 277182 from outside the United Kingdom)

Our working days are Monday to Friday, except for Easter and Christmas to New Year when the libraries are closed.

Response time

We aim to respond to queries within 5 working days. More complex enquiries may take longer to answer. In all cases, we will respond within 10 full working days of receiving your enquiry.

We are not able to undertake detailed research on your behalf.

Find more support and help