The Bodleian Libraries is committed to understanding the needs of our users and assessing our performance in meeting these needs. We strive to ensure that the voices of all sections of our community are heard: undergraduates, postgraduates, academics, researchers, lecturers/tutors, visiting scholars, alumni, the national and international scholarly community, residents of and visitors to Oxford, the international library community, and funders of our work.
We are also committed to measuring the effectiveness of library services and our performance in achieving our published Strategies.
We measure our performance through a number of methods, including statistical analysis, reader surveys, gathering feedback, and targeted user research. This assessment work is undertaken by staff throughout the Bodleian Libraries led by the Head of Assessment, Frankie Wilson.