Staff expertise

Image of Bodleian Libraries staff helping a reader in Weston Library

You said

We don't feel we are always treated appropriately by some staff in some libraries.

We did

We provide Customer Care training for frontline staff, and have adjusted the staffing on some service points.

You said

We don't feel all staff in the Radcliffe Science Library always have the knowledge to answer our questions.

We did

All staff undertaking desk duties at RSL now do hands-on refresher sessions every academic term.

You said

Special Collections readers would like to have more contact with Curatorial and other Special Collections staff.

We did

All Curatorial staff are timetabled for reading room duties in the Weston Library.

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