Service standards
Weekend services
The minimum level of service that we aim to provide is:
Make available SOLO and Readers’ Workstations for networked databases
Answer enquiries arising from reading lists
Answer catalogue enquiries
Answer directional enquiries
Make available the Reserve Collection
Basic maintenance of photocopiers and load value on to readers’ photocopy cards
Accepting ILL requests, if email contact address is left
Accept Bodleian bookstack requests for items not covered by SOLO
Shelving books
Other help or services will be at the discretion of the Assistant Librarian in charge on the day and will depend on prevailing circumstances.
What we are unable to offer:
Help with networked databases
Help with computers and printing
In-depth bibliographical or reference queries
Enquiries involving checking the receipt of serials, binding records, progress of book orders and cataloguing
Reserving books to research reader desks and carrels
Using the reader/printer
Fetching from Bodleian Law Library closed shelves
Please remember your University ID card or Bodleian Reader’s Ticket - you will be asked for it on entering the Library.
Evening services
The Bodleian Library aims to provide a full level of service from opening time until 17:00 on working days*. This note summarises the service standard for the Bodleian Law Library on working days after 17:00.
The minimum level of service that we aim to provide is:
Make available SOLO and Bodleian Readers’ Workstations for networked databases
Provide information on how to use the catalogue
Answer directional enquiries
Make available the Reserve Collection
Basic maintenance of photocopiers and load value on to readers’ photocopy cards
Accept Bodleian bookstack requests for items not covered by SOLO
Other help or services may be offered until 19:00, at the discretion of the Assistant Librarian or Evening Supervisor in charge on the evening and will depend on prevailing circumstances.
What we are unable to offer after 19:00:
Help with networked databases
Help with computers and printing
In-depth bibliographical or reference queries
Enquiries involving checking the receipt of serials, binding records, progress of book orders and cataloguing
Reserving books to research reader desks and carrels
Using the reader/printer
Issuing day passes to new readers
Fetching from Bodleian Law Library closed shelves
After 19:00, enquiry forms and books for reservation may be left at the Desk, and will be dealt with on the next working day or Saturday.
Please remember your University ID card or Bodleian Reader’s Ticket - you will be asked for it on entering the Library.
* A working day is Monday-Friday when the Library is open, from the opening time of the Library until 5 p.m. The two public holidays in May are not counted as working days.