28 February 2013
The Bodleian Libraries recently ran a reader survey that was open to all members of the Libraries. The survey tool used was LibQUAL+ (Lite) - a standardized web-based survey used extensively in academic libraries internationally and across the UK. The survey ran from 29 October to 16 November 2012.
Readers were asked to answer twenty-two core questions about library services, spaces and resources and also to complete five local questions chosen by the Bodleian Libraries. Respondents were asked to base their assessment of our services on the Bodleian Libraries’ library or site that they use most frequently. In total 3,611 valid responses were received along with 1,653 comments.
The survey responses showed a higher-than-average satisfaction in Bodleian Libraries services citing a number of areas of strength. Key concerns about services were also raised. A top-line summary of the survey results can be found here.
Reader feedback helps us assess service performance, build on our strengths and identify improvements that can be made across the Libraries. The LibQUAL+ survey is informing Libraries’ planning, including the Bodleian Libraries Strategic Plan and Implementation Plan. We would like to thank all those who participated in the survey and who have helped us understand your needs better.