Out of Hours Support

The IT Support Helpdesk is staffed during normal working hours, from 9am-5pm, Monday-Friday.

At present no formal cover is provided outside of normal working hours. Outside of these times staff from BDLSS and IT Services respond to critical issues on a best efforts basis. Examples of problems that could reasonably be considered as critical in this context include:

  • SOLO being generally unavailable
  • disconnection of an entire library from the University network
  • all libraries unable to access our electronic resources

Please check with colleagues in other libraries to be sure that a problem is system wide and sufficiently serious before contacting:

Andrew Bonnie
andrew.bonnie@bodleian.ox.ac.uk
01865 283819 (Office)
07834 535332 (Mobile)

APB
rev. 26.07.2013

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